Shipping policy
Order Processing & Delivery
We appreciate your purchase and strive to ensure every order reaches you as quickly and safely as possible. The information below explains how we process, ship, and deliver orders placed through our website.
Processing Your Order
Orders are typically prepared and dispatched within 24–48 business hours after payment has been received and approved. Please note that processing time is separate from shipping time and excludes weekends, public holidays, and unforeseen operational delays.
Once your order has been shipped, you will receive a confirmation email containing your tracking details (where available).
Worldwide Delivery
We proudly offer shipping to customers around the world. Delivery availability depends on your location and the services offered by our shipping partners. In the rare event that we cannot deliver to your address, we will contact you promptly to arrange an alternative solution or issue a full refund.
Delivery Estimates
Estimated transit times begin after your order has left our fulfillment facility.
Standard Shipping
- United States & Canada: 2–7 business days
- Europe: 4–10 business days
- Australia & New Zealand: 5–12 business days
- Other International Destinations: 7–20 business days
Economy Shipping
- United States & Canada: 5–10 business days
- Europe: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Other International Destinations: 10–30 business days
These delivery estimates are provided as general guidelines and should not be interpreted as guaranteed delivery dates.
Shipping Charges
Shipping costs are displayed during checkout and are calculated based on your destination, selected shipping service, and order details before payment is completed.
International Orders
Orders shipped outside the destination country may be subject to import duties, VAT, customs fees, or other local taxes. These charges are determined by the destination country's customs authorities and are the responsibility of the customer.
We have no control over customs processing times and cannot guarantee delivery schedules once a shipment is undergoing customs clearance.
Tracking Your Shipment
Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear within the carrier's tracking system.
Delivery Delays
Although we work closely with trusted shipping carriers, delivery schedules may occasionally be affected by circumstances outside our control. These may include customs inspections, severe weather, transportation disruptions, carrier backlogs, public holidays, or other unforeseen events.
Accordingly, we cannot accept responsibility for delivery delays occurring after your package has been shipped. Estimated delivery times are not guaranteed and do not constitute a contractual obligation.
Shipping Address Accuracy
It is the customer's responsibility to ensure that all shipping information provided at checkout is accurate and complete. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.
Should a package be returned to us because it could not be delivered, additional shipping charges may apply before the order can be resent.
Lost, Missing, or Stolen Packages
Once your shipment has been accepted by the carrier, responsibility for delivery transfers to the carrier. If tracking indicates that your package has been delivered but you have not received it, we recommend contacting the carrier directly to initiate an investigation.
While we will assist where reasonably possible, we cannot guarantee reimbursement or replacement for packages confirmed as delivered.
Damaged Deliveries
If your order arrives damaged or you receive an incorrect item, please notify us within 48 hours of delivery. To help us resolve the issue promptly, include your order number and photographs clearly showing the damaged item and its packaging.
Need Assistance?
If you have any questions regarding your shipment or require assistance with your order, please contact our customer support team. We are always happy to help.